trying to change plan after current plan epired

[will7610]

current plan has run out and im unable to change my plan on the website

[gpixel]

@will7610 you need to manually add the funds into your account before making a plan change. 

• click on "make a payment"
• click the "preferred payment type" dropdown menu
• select "other, enter the desired amount"
• enter the plan amount and apply
• go to the "plans and add-ons" tab
• select your plan and click "change immediately"(plan renews right away w/ new renewal date) you will lose any remaining data

[kb_mv]

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@will7610 wrote:

current plan has run out and im unable to change my plan on the website

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@will7610 Have you added the necessary funds to cover the cost of your new plan? What have you tried so far. You can always contact a moderator for help in getting this done. You can contact the mods one of 2 ways. Click the question mark bottom right of the browser as shown in the picture and open a ticket through the automated ticketing system;

or you can contact them through direct messaging at the following link (note this way may take longer for a response);

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

In either case you should receive a reply within 48 hours though typically they are much faster. Watch the envelope icon top right for a reply.