trouble porting number

[Francesca1305]

I entered the IMEI and I received a message saying that there was an issue porting my number. I don't know what to do now. 

[softech]

sorry @Francesca1305 , PM support is all online and no more kiosk /store support.

The number given to use is the most direct way to deal with  porting issue 

[Sansan]

Walmart no longer does this.

[Francesca1305]

I will have to call them tomorrow.  Would a Walmart wireless center be helpful?

[Sansan]

Please use account number instead.  I will send you another message with the number to call. 

[softech]

@Francesca1305 it is better to use account number instead of IMEI.

There is a number to call to talk to live support, they can re-trigger the process for you. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and get it fixed