transfer to another phone provider

[yanjun]

I am trying to transfer to another phone provider, but can't receive authorization SMS message from PM. I also tried sending out Tickets via customer support, got no reply either so far since last Saturday March 29. Any suggestion?

[yanjun]

thanks Sansan. PM agent is working with me now.

[yanjun]

Thanks for replying. yes, account active and SIM in my phone working

[Sansan]

@yanjun  you checked your inbox and there were no replies?

If you sent sent ticket already  and they didn't reply yet but could be because they are busy.

Or you can send a follow up.

[funpig1]

@yanjun 

Is your public mobile account still active? And is your public mobile sim still working (calls, texts, mobile data)?