@keith10 normally the number transfer approval is sent via SMS to you. You can proceed with submitting the number transfer information in your online account while keeping the Rogers SIM card in the phone just in case a confirmation SMS is sent. Simply respond to the contribution SMS if received. Wait until connection is lost with the Rogers service which indicates that the number transfer is complete. Swap over to the Public Mobile SIM and the service should be running with the transferred number. Don't forget to update the eversafe credentials so that 2FA SMS will be sent to the correct number.
@keith10 It sounds like the port didn't complete and you've been assigned a new number. How long ago was the port from Rogers? You likely need to contact customer service, open a ticket at the chat icon bottom right of this page, or if that doesn't work send a private message to support using this link
