transfer incomplet

[tsering]

Hello, I transferred my number from virgin mobile to public moble last week and think the trasfer has not completed yet. I am not receiving any call from my friends who are on another network but do receive calls from people who are on public mobile and Koodo. how do I go about making this transfer complete? In the initial sign up to public mobile I completed all the necessary information needed to complete the transfer. Please help.

[BKNS27]

@tsering 

If your Virgin SIM is still working than porting was not completed. Did you reply to the text with YES confirming you are porting over to PM within the 90 minute window?

If not, contact a CS_Agent to restart the porting process for you.

[Handy1]

@tsering please 

Message support directly
       

• while your already here and logged in the community you can send a private message   To CS_Agents click >>>here.<<<

[HALIMACS · Accepted solution]

There's a number you can call, @tsering 

I'll private message it to you.

Check your private message box by tapping the envelope icon, or under your avatar, upper right.