transaction history not showing beyond page 1
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07-19-2019 09:40 AM - edited 01-05-2022 05:57 AM
Hello,
I inquired about my transaction history the past 6 months but the page did not show beyond page 1... It showed page 2 underneath but when I clicked on "page 2" or the signs ">" or ">>" nothing happened at all, only page 1 was shown! Anyone had similar problem and found the solution? Thanks!
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07-19-2019 05:52 PM
@vktoronto wrote:
@geopublic wrote:@vktoronto That happened to me also and the only way I could get past it was to set a manual range instead of the preset ranges.
Thanks I did try the manual select range but still same problem!
@vktoronto Don't give up it will eventually work. Like I said I had the same issue and had to try for a couple of days to get past the first page. The only way i got it working was changing the manual range to include the second page via a chrome browser and it all of a sudden it worked. Funny thing that it's worked ever since without any issues.
Hope you get it going. 🙂
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07-19-2019 05:42 PM
@iliketotalk wrote:@vktoronto hi contact moderator if you haven't already link
Thanks, I thought of that and might do it however in my experience so far, they were very slow to respond and every time bugged me with a request to authenticate my account even though I had only generic, non account related questions...
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07-19-2019 05:40 PM
@vktoronto hi contact moderator if you haven't already link
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07-19-2019 05:40 PM
@ChuckYeah wrote:I noticed a couple of posts about the system being slow today. Could this be the issue? Timing out maybe?
IMHO it is not an issue of slow access... it did show the history for me and no time out, only that clicking on "p2" or ">" or ">>" to get to the next page did not work - the page kept refreshing but still only page 1 showing!
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07-19-2019 05:38 PM
@vktoronto wrote:
@geopublic wrote:
@vktoronto wrote:Thanks. I set up manual range as well and still same problem 😞
@vktoronto If you have access to another computer might give that a try and use start and end date.
Thanks I will try and report...
I am sad to report that changing to another computer did not solve the problem... still unable to access beyond page 1 of my transaction history!!
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07-19-2019 04:17 PM
I noticed a couple of posts about the system being slow today. Could this be the issue? Timing out maybe?
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07-19-2019 11:54 AM
@geopublic wrote:
@vktoronto wrote:Thanks. I set up manual range as well and still same problem 😞
@vktoronto If you have access to another computer might give that a try and use start and end date.
Thanks I will try and report...
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07-19-2019 11:53 AM - edited 07-19-2019 11:54 AM
@vktoronto wrote:Thanks. I set up manual range as well and still same problem 😞
@vktoronto If you have access to another computer might give that a try and use start and end date from the start, do not use the preset ranges.
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07-19-2019 11:53 AM
@geopublic wrote:@vktoronto That happened to me also and the only way I could get past it was to set a manual range instead of the preset ranges.
Thanks I did try the manual select range but still same problem!
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07-19-2019 11:52 AM
@duffer900 wrote:
@vktoronto wrote:thanks, i did select the 6 month option and also tried input specific dates. It clearly showed "2" and ">" and ">>" meaning there is a 2nd page but the problem is that 2nd page never showing no matter how many times I clicked on "2" or ">" or ">>"
Bizarre, worked fine for me too...
Did you reboot? I know, sounds lame... but you never know.
If you mentioned already that you have, sorry, I am old and forgetful.
yes I even updated to latest Windows 10 version and restarted computer... problem still not resolved!
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07-19-2019 11:51 AM
@stonechucker wrote:@vktoronto, are you pressing the search button after selecting 6 months?
yes I did
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07-19-2019 11:47 AM - edited 07-19-2019 11:53 AM
yes I did 🙂
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07-19-2019 11:46 AM
Thanks... I even updated Windows and restarted the computer... still same problem!! very frustrating. I know I was able to get all the pages shown in the past (last time i checked like several months back) but now it is impossible to get past page 1?!
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07-19-2019 11:45 AM
Thanks. I set up manual range as well and still same problem 😞
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07-19-2019 10:22 AM
@vktoronto That happened to me also and the only way I could get past it was to set a manual range instead of the preset ranges.
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07-19-2019 09:59 AM
@vktoronto, are you pressing the search button after selecting 6 months?
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07-19-2019 09:51 AM
@vktoronto wrote:thanks, i did select the 6 month option and also tried input specific dates. It clearly showed "2" and ">" and ">>" meaning there is a 2nd page but the problem is that 2nd page never showing no matter how many times I clicked on "2" or ">" or ">>"
Bizarre, worked fine for me too...
Did you reboot? I know, sounds lame... but you never know.
If you mentioned already that you have, sorry, I am old and forgetful.
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07-19-2019 09:49 AM
thanks, i did select the 6 month option and also tried input specific dates. It clearly showed "2" and ">" and ">>" meaning there is a 2nd page but the problem is that 2nd page never showing no matter how many times I clicked on "2" or ">" or ">>"
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07-19-2019 09:47 AM
I tried Chrome incognito but same problem... the page refreshed after I clicked on "2" or ">" or ">>", but still only page 1 was shown! Frustrating.
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07-19-2019 09:43 AM
thanks I will try incognito and report...
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07-19-2019 09:43 AM
@vktoronto , the transaction history does work. Make sure you select a long interval first and then you will be able to see information spanning multiple pages. Try also on a different browser if things are not working still.
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07-19-2019 09:42 AM
I just checked and i can normally go through the pages
Try changing the browser clearing cashe or using incognito mode
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07-19-2019 09:42 AM
@vktoronto wrote:Hello,
I inquired about my transaction history the past 6 months but the page did not show beyond page 1... It showed page 2 underneath but when I clicked on "page 2" or the signs ">" or ">>" nothing happened at all, only page 1 was shown! Anyone had similar problem and found the solution? Thanks!
Perhaps clear the history, try another browser, or try Chrome Incognito... The site is kinda funny sometimes.