05-02-2023 07:25 PM - last edited on 05-06-2023 10:23 AM by Dunkman
05-02-2023 08:01 PM - edited 05-02-2023 08:02 PM
have you ever logged into self-serve before?
Try using desktop or laptop device. Use the password reset function if you need to.
It’s best to use an incognito or private tab when accessing self serve.
If you need customer support to get you access, here’s how to reach them:
To contact a Customer Support Agent, there are 2 methods:
Use the ticketing system for a faster response time. Click here and type Customer Support Agent, then select Contact Us, then select Other (or the topic that more closely matches your request). Click the result which states Click here to submit a ticket and follow the prompts, or,
Send a private message to the Customer Support Agent by clicking here You’ll need to be logged into your Community account for the link to work.
Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.
05-02-2023 07:55 PM
Are your services working at the moment? Can you dial 611 to get your account status? Or dial 1-855-4pu-blic and enter your number and get your account status?
05-02-2023 07:46 PM
I cannot log into my account
05-02-2023 07:38 PM
Are you able to login to your account? Have you used it before? Do you have any other familiarity with it?
05-02-2023 07:35 PM
Hi, how do i top up on self serve? please and thank you
05-02-2023 07:30 PM
1. Log in to your account and use your registered credit card to make a manual payment.
2. Buy a voucher online or in many stores and log in to your account and enter the voucher.
3. If you know your 4 digit account pin then dial 611 or 1-855-4pu-blic and make payments using that registered credit card.
4. Buy a voucher online or in many stores and dial 611 or 1-855-4pu-blic and enter the voucher.
5. Use the real time payment method in a few stores.
6. Set up autopay in the account to pay automatically at renewal.
05-02-2023 07:27 PM - edited 05-02-2023 07:27 PM
either use the registered payment card on file, or use public mobile payment vouchers, or use recharge.com, or make a one time payment with a credit card or Visa debit on self-serve.