the sim card that came with my Huawei phone is not being recognized

[IBGoode]

The sim card that came with my Huawei phone doesn't work. I have tried many times to activate it, but it does not work.

[benwarez]

Certainly it's not true PM SIM?, PM stopped selling Phones since last october.

[gary]

sorry, that means "check phone" function under "get started" does NOT work well. does it?

[gary]

Thanks All,

I just want to know why I could get PASS once I did phone check.

I am not a professional person for wireless network product, that is why I went to get started and did phone check before I ordered SIM card

[chukdefatey]

^Yeah some phones have the 2g only option to preserve battery life but remember if you are with Telus and Bell Group of companies your phone will not work because they do not have a SIM card based 2g network.

[benwarez]

This phone is tricky because it has an option, if it's checked SIM won't work, Go to Settings/Mobile Networks/Network Settings/if you see check mark next to "Use Only 2G Networks", take it out and try again.

[makkahn28]

That's true. But also, even if phone supported 3G/4G specs, if it doesn't support the frequency, 850 MHZ, example, or any Frequency specifically on Telus/Bell Network, Even if 3G/4G, won't work at all. Ensure handset supports all frequencies above the 3G/4G Network

[chukdefatey]

I don't mean to come across as being rude, but its your Job to make sure a Phone works on a Provider you intended on using.

[gary]

please let me know where are we now for this post

please note that I got IMEI approve before I ordered SIM CARD

Thanks

[gary]

thanks for the information!

however, when I checked the phone on public website, it shows ok to go. that is why I ordered the SIM card later and try to use it whith the phone. I do not want to purchase other phone.

If the phone does not work with public mobile anyway, please give me refund and cancell the number

I also e-mail to helpdesk this morning

thanks again

[makkahn28]

Hi. Same Info I read as well. Apologies.

Try looking at Walmart, Future Shop/Best Buy Prepaid Section, Telus/Koodo Boxed Phones. Guaranteed w/o need to Unlock. Selection may Vary

[chukdefatey · Accepted solution]

Your Phone doesn't support 3G/4G 850/1900Mhz HSPA Technology that is used by Public Mobile. The Reason why your phone worked on Rogers is because Rogers has a 2G Network which your phone supports. No matter what you do your phone will not work with Public Mobile

[makkahn28]

Hi. I attempted to find Further info on that Specific Model. Still Searching. Please remain calm

[gary]

Any solution please...

[gary]

it was a non-contract phone when I buy it through manufactary store directly. before I try SIM CARD of public mobile, I used this phone with rogers pay as you go service plan

please below more informaton of that phone

Y511-T00

S/N: W6X9XB2442300631

CMIIT: 2013CP6835

Thanks

[makkahn28]

What is the Specific Model of your Huawei Y5 phone thing?

[makkahn28]

I checked the specs of your handset. I need to know, which Carrier your Handset came from originally? Rogers, Bell, Mobilicity, Wind? 

[gary]

althourgh I got messege said, the phone should work with public mobie network after phone check.

Actually, it does not work

please advise...

thanks

[gary]

please see below messege which I got after phone check

Your IMEI - 865026023203747

Ascend Y511

Your device should work on our Network

[makkahn28]

Hi. What Model is your Handset? Which Carrier your phone came from?

If your Handset supports Only GSM/2G, Handset is NOT Compatible. Handsets need to Support the 3G as Bare Minimum for Compatibility.

HSPA/HSPA+4G/LTE

[gary]

I got same problem, when I check the phone on website before order the same card, the IMEI number got passed. However, after I actived the Public mobile SIM CARD this morning, the card does not work with the phone.

the SIM number is: 8912230000285760435

is there any solution there? or I could get refund as the phone can not work

Thanks

[makkahn28]

Hi. What Sim Card is it? Is it a Public mobile Sim Card?