06-05-2022 10:12 AM - last edited on 06-05-2022 04:09 PM by computergeek541
Text messages are not going through on my phone. I have this phone for my son and lately he hasn't been receiving the texts, only calls.
06-05-2022 09:55 PM
@dyates4905 - both iMessage and Chat Features require a wifi connections or data to send/receive texts.
If you son is out of data for his current cycle, then..
Disable your Chat Features:
06-05-2022 11:24 AM
It is quite possible he is using something like imessage and if he is out of data and the wifi is down then he wouldn't be receiving any texts. Double check to see if that is the case.
06-05-2022 11:15 AM
@dyates4905 What kind of phone is that?
are you sure you have been using traditional text/sms and not iMessage or RCS?
Do you only have problem receiving text? can you send text?
Try your PM SIM in another phone. There has been quiet some voice or text issue lately. Putting your PM SIM in another phone will trigger a sim reprovisioning and that could resolve your issue
Also, another thing to try after is to try Reset Network settings. But please note that resetting the network will clear all your saved Wifi connection as well. You will have to join those Wifi again
06-05-2022 10:39 AM
Sometimes taking SIM into different phone, making connection and returning it back will solve issues.
Keep phones off while rotating SIMs.
06-05-2022 10:20 AM
@dyates4905 hi if above suggestion doesn't work he may have a provisionnig problem with his account you will need to open a ticket through Simon to speak to a customer service agent they will help you Click here or you can send private message to a CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
06-05-2022 10:17 AM
@dyates4905 tell him to take sim card out of his phone turn off for a few minutes put sim back in and reboot