suspended service

[yerodin]

this is starting to get really annoying made the payment came off my account says my credit is $67 but yet my service is still suspended this is really messing with my day. how do i get this fix?

[CS_Agent]

Thanks for reaching out to us@mike0974! We've replied to your message. Please check your inbox.

Best,

Syed

[Anonymous]

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@mike0974 wrote:

hi there i have lost my cellphone and i,m afraid that someone will use my service  mike smith

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Go into your self-serve My Account and use the Lost/Stolen function.

It will stop the phone from being used until the end of your current term. Then it won't renew the plan and then your account will be in suspension for 90 days.

That'll give you plenty of time to either re-acquire the phone or get another one and a SIM. Come back to your My Account and use the change SIM function and then the Resume Service function.

Keep in mind that if you let it remain in suspension for more than 90 days your account will be gone. The loss there is your phone number.

[mike0974]

hi there i have lost my cellphone and i,m afraid that someone will use my service  mike smith

[CS_Agent]

Hi @yerodin,

We've responded to your private message earlier today. Please check your inbox 🙂

Thank you,

Syed

[mimmo]

@yerodin it is best to contact mods via private messaging . That is where they get your details and specifics about your issue.  @Mary_M are you able to have another look.

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@yerodin wrote:

day 2 and the issue is still not resolved, my service is still suspended still saying I need to make a payment, still shows I have a $67 credit and $0 balance. please help!

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[yerodin]

day 2 and the issue is still not resolved, my service is still suspended still saying I need to make a payment, still shows I have a $67 credit and $0 balance. please help!

[yerodin]

not as yet

[Mary_M · Accepted solution]

Hey @yerodin,

just an update that my colleague has reached out to you via private message and she requires some information to get into your account 🙂 Please view your messages when you get the chance!

Regards,

Mary

[MoreYummy]

@yerodin Is the problem solved?   keep us updated. 

[Anonymous]

you need send a private message to Click here 

In your message put it, please include.

- your account number

- your phone number 

- your account PIN

- Detailed explanation of specific

- them can help you a lot nice service Team

Good Luck

[CS_Agent]

Hi @yerodin,

Thanks for reaching out to us! Sorry to hear that your services are suspended. 

Please feel free to send us a private message. We'll be happy to look into it 🙂

Best,

Syed