subscription ran out

[kath42]

got a message yesterday, phone stopped working this morning. renewed today at 11am. 16.30 now phone still not working. 

[CSA_PM]

We appreciate your escalation. An agent is already assisting the customer and will ensure they receive the support they need.

[CharlieWhisky]

If you renewed your plan you can try to reset your cellular data and reboot your phone.

[softech · Accepted solution]

@kath42 

did you try Reboot your phone?

and Login My Account using Incognito mode, check:

1. if account status shows Active and your cycle date is Oct 27 - Nov 26
2. if Available Funds showing $0.  If it shows the amount you topped up earlier, then the money was in the account but was not used for renewal
3. The Payment history page.  Confirm if you see 2 transactions today.  One shows you loaded money into My Account and another one shows PM used the money for renewal.

I have also escalated your ticket on your behalf.  PM support will reach out to your via Community inbox.  Please monitor here for their reply:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage