subscription not activated

[Zoots]

not able to get past this error message even though ive paid for subscription twice

[slusagm]

from what we understand, accounts that are not fully activated can have it closed with refund back.  So, your 2nd account should be ok.  

[Zoots]

i was desperate and opened up a new account with different e-mail to see if that would help but it only made me pay the subscription fee twice.  Hoping i can get a refund for the one fee but my main objective is to activate my subscription.  I managed to get a link from a live agent to submit a service ticket so hopefully that will solve the issue.  Thanks for the reply, have a good weekend 

[slusagm]

did you use the app?  if you only used the same email to login the app, you should not be paying twice

but ask PM to help .  Since you cannot properly login at this stage, you won't be able to open the preferred Chatbot ticket.  So, you will need to message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437