subscription activation failed and worst customer service and platform ever

[Rosyguan]

You guys took my money and won't activate my account.

I can't reach a single human to help me with the issue. the automated support is horse **bleep**. does Public mobile hire 5 year old developers? I am so fed up with this. I have spent countless hours just trying navigate this pile of dog **bleep**.

raising a ticket needs me IMEI and sim card number. getting to an agent has over 3 hours wait. now i'm being made to create post in this who knows what community. get your **bleep** together.

i want my money back. 

[Rosyguan]

i saw the charge on my credit card. reinstalled and still doesn't work.

[khraeohn]

This actually happened to me. First double check your bank. It's the first thing I did. Turns out there was no payment that even went through. Had to rebuy the sub and then it worked. 

If you did get charged. Try re-installing the app so that the cache can clear on the app browser. Their servers got overloaded by Black Friday people.

[Rosyguan]

tells me to resume my activation. i click that, tells me to go to mobile app, i do that, app tells me subscription not activated, get support. i click get support, goes into an infinite sign in loop where i cannot sign in. so i try to get support through chat function and can't get a hold of anyone. no FAQ that tells me what's wrong no insightful error messages. credit card has been charged, no idea what to do next

[khraeohn]

What is the actual issue you're having? Beyond the refund. Cause we can't help with that.

What exact step of the activation are you on?