Community

56alpha · ‎03-12-2019

trying to reactivate my plan, when I get to payment page, the submit button does not work, it appears to do nothing at all. Ive tried logging in and out and using different browsers with no luck, any ideas?

hairbag1 · ‎04-14-2020

@Shannonestabroo wrote:
I have the same problem- tried on 3 separate devices - changed credit card and it won’t work no matter what I do

If you get a payment voucher from Shell Gas or other retail providers...then dial 611 to add that payment to your account...see if this helps. Then deal with credit card issue later.

Also consider using on-line payment like recharge.com or ding.com.

JoyLuck · ‎04-14-2020

@Shannonestabroo wrote:
Hi
Can you let me know how do I contact the moderator team?

this is frustrating and sadly I will need to say goodbye to Public and start over with another provider if I can’t get this sorted out soon

Here is a direct link if below does not work:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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Shannonestabroo · ‎04-14-2020

Hi

Can you let me know how do I contact the moderator team?

this is frustrating and sadly I will need to say goodbye to Public and start over with another provider if I can’t get this sorted out soon

CS_Agent · ‎04-05-2020

Hello!

You can try to delete the browsing history (clear cash and cookies too) and try again!

If you still have issues in submitting the payment, you can contact the Moderator's Team anytime and we will be more than happy to help!

Stay safe and take care!

Regards,

Daniel-Moderator's team

Shannonestabroo · ‎04-05-2020

I have the same problem have tried on 3 separate devices on 4 separate days - super annoying I am just trying to pay

Shannonestabroo · ‎04-05-2020

I have the same problem- tried on 3 separate devices - changed credit card and it won’t work no matter what I do

Lieux · ‎03-12-2019

@56alpha wrote:
trying to reactivate my plan, when I get to payment page, the submit button does not work, it appears to do nothing at all. Ive tried logging in and out and using different browsers with no luck, any ideas?

Yes it was difficult today with the sel serve account ... just wait and it will be ok.. but perhaps tomorrow... the moderator already know about the difficulties for today..

Anonymous · ‎03-12-2019

@56alpha wrote:
trying to reactivate my plan, when I get to payment page, the submit button does not work, it appears to do nothing at all. Ive tried logging in and out and using different browsers with no luck, any ideas?

If you have a valid working cc on file then you could use the 611 service. You could also use vouchers in there.

I've been reading about problems in the self-serve today though so maybe you're caught up in that.