statement

[Riccardomancini]

how can I get a complete statement of my account?

[Community_QA]

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@RossN wrote:

@Riccardomancini  hi contact a cs agent 

1. hi you can open a ticket through Simon here https://publicmobile.ca/chatbot.

type  request email and new password 

2. alternatively you can private message them here

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

check your community envelope for a reply

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??  request email and new password ?

[JL9]

They will usually do 30 day increments so 180 or 360 is probably the best depending on what you need them for. 

[RossN]

@Riccardomancini  hi contact a cs agent 

1. hi you can open a ticket through Simon here https://publicmobile.ca/chatbot.

type  request email and new password 

2. alternatively you can private message them here

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

check your community envelope for a reply

[softech · Accepted solution]

@Riccardomancini if you need official invoice, you will need to open ticket with PM support to prepare that for you. It will take 2 to 3 weeks, so, it is better to order them in batch every couple months.

To open ticket with PM:

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at: 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply you there