special offer

[LilyNgNg]

I received a text message indicating that I have a special offer from Public mobile $35 for 20 GB and please reply 'Yes'  on Aug 30. I replied 'Yes' But I didn't get the new subscription.

I think it is a SCAM message.

I am worried if my phone was hacked.

Thanks,

Lily

[Handy1]

@LilyNgNg here’s proof it’s real another member just posted they got there’s 

[hTideGnow · Accepted solution]

hi @LilyNgNg 

yes, send agent the sceenshot of the message and your YES reply 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Handy1]

@LilyNgNg  We are just customers like you trying to help . It’s good you have screen shot of the offer and your reply you can show this to support if it doesn’t change on your renewal date as proof 

send a  private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[LilyNgNg]

I just checked the subscription but it is still the old one. I can send you the picture of the message

[hTideGnow]

hi @LilyNgNg 

not scam, it was real   many got similar text

try login  using g Incognito/private/secret mode on your browser and check again to avoid cache problem earlier 

if still showing old plan, submit ticket with CS agent here and ask them to check

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Handy1]

@LilyNgNg  No this is a real offer if you replied YES. To the text then it will change to this plan on your next renewal date