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Great Neighbour / Super Voisin

did not arrive my sim card after processed all the payment to fullfil the cost of sim and subscription



If it has been more than 10 business days from your order, then contact customer service agent.  Otherwise, you will need to wait.  Sim shipping is via Canada post with no tracking. 

Mayor / Maire


If you chose a plan and picked the free SIM.

The SIM card will arrive 10 working days but may take up to 3 weeks to arrive.

You will be charged once you activate the SIM.

Deputy Mayor / Adjoint au Maire

@Penky - How long ago did you activate & buy SIM card?

You could also buy a SIM card from TELUS corporate / Koodo corporate / Mobile Klinik stores and ask CS_Agent to refund it.

If it has not arrived yet, please check up on shipping details with CS_Agent:

⬇️Click the link for an Agent * ⬇️

If the link above doesn’t work correctly, please go here to create a ticket to CS_Agent:

* - CS_Agent will typically get back to you within 48 hours. * CS_Agents are at load due to iMessage activation issues so it may take longer than 48 hours. * They work 7 days a week from 9 AM to 10 PM EST.  You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for one of the agents responding back to you because they may notify you asking for some information via Private Message, in your mailbox by clicking this link here: Messages

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