04-22-2025 06:25 PM
04-22-2025 06:32 PM
@CSA_PM was lurking in here earlier and addressed similar issue.
04-22-2025 06:27 PM
@Yubi wrote:I need to get PUK for unlock sim card.
Hello @Yubi
Please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket.
https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en
A Customer Service Agent will reply to your community inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.