sign up process crashed

[jasoncurrell]

while signing up, the browser hung.  my phone works with the new Sim card & new phone number, but i can’t get into my self service account.   and i can’t reset the password on the self service account.    any ideas?

[Anonymous]

---

@jasoncurrell wrote:

Thanks everybody, somebody fixed the self service link and it now takes the 3 digit code.   Everything is working now.

---

Sorry about that. I didn't read your whole thread. Glad you got it going.

[jasoncurrell]

Thanks everybody, somebody fixed the self service link and it now takes the 3 digit code.   Everything is working now.

[Anonymous]

---

@jasoncurrell wrote:

Yeah, did it online myself.   Went to a store bought the SIM but have done the setup online myself.

---

Again, of the things I listed, what all have you done?

[jasoncurrell]

Yeah, did it online myself.   Went to a store bought the SIM but have done the setup online myself.

[Anonymous]

---

@jasoncurrell wrote:

So, I went to the self registration area.   I put in my phone number and it texted me back a 6 digit code.    Any ideas on what I do with the 6 digit code or how to move forward from there?   ie. There seems to be no way to move past Step 1.

---

What all have you done? Did you go to a store for activation? Did you start in with the Activation? Or have you tried to make a self-serve account for My Account?

[jasoncurrell]

So, I went to the self registration area.   I put in my phone number and it texted me back a 6 digit code.    Any ideas on what I do with the 6 digit code or how to move forward from there?   ie. There seems to be no way to move past Step 1.

[cavemantoronto]

---

@jasoncurrell wrote:

while signing up, the browser hung.  my phone works with the new Sim card & new phone number, but i can’t get into my self service account.   and i can’t reset the password on the self service account.    any ideas?

---

Self-serve account might not have been made.  Try to create manually using way shown in earlier message.  It could let you create it and it asks you the e-mail address and account PIN to set up. If that doesn't work, contact moderator_team.  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[geopublic · Accepted solution]

---

@jasoncurrell wrote:

while signing up, the browser hung.  my phone works with the new Sim card & new phone number, but i can’t get into my self service account.   and i can’t reset the password on the self service account.    any ideas?

---

@jasoncurrell  Maybe click here to register your selfserve account. If that doesn't work then maybe clear the browser cache and try again.

[Dunkman]

@jasoncurrell 

You could try waiting after waiting 30-60 minutes.  Website can be finicky.  Clearing cache, different web browser or incognito mode are other options.