01-05-2024 11:15 PM
I can make outgoing calls on my iphone but I cannot receive incoming calls. However, the incoming calls are displayed under Missed Calls.
01-06-2024 08:22 AM
You may also have to check your phone setting (silence unknown caller is off) as you maybe in the middle of porting and all call is showing as unknown hence directly silenced and moved to missed call
01-06-2024 07:48 AM
Although @computergeek541 , if the OP had the old provider SIM card in the device (maybe a dual-SIM phone), wouldn't the incoming calls still display under the device's call log even if the device was set to the PM SIM card slot?
I am unsure how this works as I've never owned (used) a dual-SIM device.
01-06-2024 07:45 AM
Firstly @vogelaar, are you a NEW customer here and were you porting (moving) your number from another mobile service provider? If so, then follow @softech advice as a first step.
If that's NOT the case and you've previously been receiving these calls, try these fixes:
01-06-2024 04:44 AM
@softech wrote:A critical part to porting is to receive a text from your old provider and you have to reply YES within 90 mins. If you are not receiving calls and text on your PM sim card, and only outgoing calls work, then you might have missed the step and hence porting was not completed
There is a number to call to talk to live support, they can re-trigger the process for you. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and get it fixed
I don't see this as being a number porting issue. If porting wasn't finished, the calls wouldn't even showing as a missed call in the device's call log. The calls would stil l be going to the old carrier's service.
01-05-2024 11:22 PM
A critical part to porting is to receive a text from your old provider and you have to reply YES within 90 mins. If you are not receiving calls and text on your PM sim card, and only outgoing calls work, then you might have missed the step and hence porting was not completed
There is a number to call to talk to live support, they can re-trigger the process for you. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and get it fixed