09-18-2019 11:17 AM - edited 01-05-2022 07:09 AM
can you please help me with my selfserve accout . mny account is locked
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09-18-2019 11:35 AM
@Xua wrote:can you please help me with my selfserve accout . mny account is locked
@Xua If you can't reset your password then click on the ? bottom right and type reset password link. Apparently others have mentioned that Simon generated reset password links work when the website one doesn't. Give it a try.
09-18-2019 11:18 AM - edited 09-18-2019 11:19 AM
Try using the forgot password link. You also try waiting a few hours then try logging in again. Also use a different browser and incognito mode. Clear your cache and cookies then reboot.
If you still have problems then submit a ticket to the moderators by clicking on the question mark on the bottom right.