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selfserve problem

Xua
Great Neighbour / Super Voisin

can you please help me with my selfserve accout . mny account is locked

2 REPLIES 2

geopublic
Mayor / Maire

@Xua wrote:

can you please help me with my selfserve accout . mny account is locked


@Xua  If you can't reset your password then click on the ? bottom right and type reset password link. Apparently others have mentioned that Simon generated reset password links work when the website one doesn't. Give it a try.

Triguy
Mayor / Maire

Try using the forgot password link.  You also try waiting a few hours then try logging in again.  Also use a different browser and incognito mode.  Clear your cache and cookies then reboot.

If you still have problems then submit a ticket to the moderators by clicking on the question mark on the bottom right.

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