rewords

[Andres0]

Hi

I have bin using this service for several moths and made a plan change on my second month, noted there is no $2 reward even though I registered for auto-payment from the beginning.

Thank you fr your time.

[HALIMACS]

@Anonymous 

Nope.  And the payment wasn't displayed as an 'auto pay', it was displayed as a 'payment'.  It was made to the same card I have set up on auto pay.   To date, I cannot reconcile by what means that payment was made the day prior to the auto pay date. 

[Anonymous]

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@Andres0 wrote:

Hi

I have bin using this service for several moths and made a plan change on my second month, noted there is no $2 reward even though I registered for auto-payment from the beginning.

Thank you fr your time.

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Did you do an immediate plan change? Or did you set it up for your next renewal?

An immediate plan change would not pick up the reward.

 @HALIMACS : with that prior renewal, had you done a self-suspend in that prior term?

[HALIMACS]

HI @Andres0 

Check your payment history tab for details of all charges to payment cards and plan charges.  It will also detail there any rewards which have been allocated.

It's possible you may have received the award, but it added to your available balance instead of reducing your last auto-pay.  I know last month, my rewards did not reduce the amount of the auto-pay, but it captured it on the most recent auto-pay renewal.

Strange glitch that has yet to be explained - but it all worked out in the end.

[kb_mv · Accepted solution]

@Andres0 If your credit card is paying for your service you should be receiving the $2 reward, Did you check your payment history? If it isn't reflected there contact a moderator. They will take care of you.

You can contact the moderators one of 2 ways. Open a ticket through the automated ticketing system (SIMON) at the following link;

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

or you can contact them through direct messaging at the following link (note this way may take longer for a response);

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

In either case you should receive a reply within 48 hours though typically they are much faster. Watch the envelope icon top right for a reply.

[computergeek541]

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@Andres0 wrote:

Hi

I have bin using this service for several moths and made a plan change on my second month, noted there is no $2 reward even though I registered for auto-payment from the beginning.

Thank you fr your time.

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If there is a billing error, you will need to open at ticket at: https://publicmobile.ca/chatbot