resume activation Error Code: XXX

[Sen2024]

When I try to continue my activation, I get the following error, error code: XXX.
Can anyone help me?

[slusagm]

@Sen2024 

wherey you got that error?  I just joined and find the activation went very well using the app. 

[Handy1]

@Sen2024  Are you using the app to activate ? You need the app not website . If same issue with app please 

submit ticket with support . using the chat bubble bottom right of screen 

If that doesn’t work you can always send private message to support .

send  a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[hTideGnow]

HI @Sen2024 

were you using the app to activate the new account?  If not, please download the app

or if you were using the app, you might need to uninstall and reinstall the app

if that does not help, you will need CS agent to help out, please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437