refund

[hohawk]

i purchased the $30 US data talk/txt add on July 18, my trip got cancelled. The add on is unused and will not be used. Can i get a refund, please.

[hohawk]

i would be happy with the refund used on some data add on. 

[hohawk]

i sent a message to CS Agent as instructed. i received a message back to send my phone # and PIN, which i found odd as the have all my info? been with Public for years np's. anyway  replied with my # and PIN and have heard nothing since.

[BKNS27]

@hohawk 

It is best to contact a CS_Agent by private messaging on the envelope icon on your computer and explain your situation. There is a chance you may get a refund credit.

[Handy1]

@hohawk  Typically all sales are final and no refunds . You will need to submit ticket with support to see if they can compensate you 

message support directly
       

while your already here and logged in the community you can send a private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[hTideGnow · Accepted solution]

HI @hohawk 

Please submti a ticket with PM agent, they will put the money back in your account and you can use it later

         https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[softech]

@hohawk PM is a prepaid provider and usually do not provide refund.  But if it is unused, likely support can reverse the transaction for you, please message them here:

                 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there