Those funds can be left in your account toward a future purchase or renewal of your current plan. If you really want it back now, then you can contact a moderator.
Click this Moderator_Team link to private message for assistance.
More info on moderators: http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Modera...
Moderators are still dealing with a backlog of help requests from the recent promo. Response time for assistance is currently longer than normal (as much as 24-48 hours).
