@Jack as soon as your friend activated you should have received a 611 congrats on the referral text. Your friend will get the $10 credit in the self service account within 72 hours.
Log into your self service account and look in the rewards section of your overview page. The $1 should be there. If you have more than 1. Check the last 4 digits here.
If it isn't there, have your friend contact the moderators, explain that a mistake was made when entering the referral code and ask them to add your referral code. Give them your phone number and referral code to pass on to the moderators. There are 2 ways to contact the Moderator Team:
- Faster response- Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
- Slower- Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.
Once connected to Simon, you will be asked to log in again with your community user name and password. Please do, this allows you to continue and send your message.
- Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent.
- Keep an eye on the envelope top right of your screen. The mods answer will show up there. When it does, you will be asked to verify your self service account, with your password and login. Doing so allows the process to continue. Stay safe.
@gyanendra you get $1 once your friends account is activated. Go into your self service account and check to see if the last 4 digits of your friends number is there. Stay safe. Click on the arrow.
@gyanendra if you referred a friend to use your code, that is even better, because you get $1 off per month. Am so jealous of you. That's better than the $10 credit in which your friend gets. Granted, the $10 credit really pays for the cost of the SIM card, unless you gifted him a SIM card as a gift.
You should be seeing the refer a friend in your self-serve account:
As you can see, I don't have any, but likely will show up here!
@gyanendra, congratulations on joining the Public Mobile family where you can be involved in a community family of sorts!
Don't worry, it may take up to 3 days to show up in your account. It's a win-win situation, as your friend will see a savings of $1 per month as long as you stay with us, and you get that one-time credit of $10 which can be applied to your next payment.
Remember to give this referral code to others that you meet who is thinking of changing providers, which means, you get to save $1 per month!
