received calls, but lost all the time?not even 1 minute

[kateyyj]

I have a problem with the phone call service lately, lost service continually. anyone can help? thanks

[kselmak]

I wouldn't rush and buy the new sim yet. Can you test it in another phone or test another sim in your phone. That way you would know it is not your headset for sure.

If it is not your headset you should contact moderators through Simon, you can click on the question mark on the bottom right. They should be able to help.

[kateyyj]

purchased in July, are they replacing for me free?thanks

[mbroderick]

Hey get a new sim card it will work after 

[kateyyj]

yes but i have unlimited incoming call, and i only used20min ,also purchased 500 min add on, 

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@popping wrote:

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@kateyyj wrote:

no problem there with my account. last week can talk to 20 minutes , then lost the service, today not even one word hello

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Are you on a plan with limited talk minutes?

If yes, check for the minutes usage line on your overview page after login.

The following is the usage line on my $15 plan with 100 outgoing minutes and I used 72 minutes.  You used all your minutes if you don't see the usage line.

• Data & Add-Ons	Amount Used
  100 Minutes Canada-Wide Talk	72  /  100 MIN

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[kateyyj]

belleville ont

[chukdefatey]

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@kateyyj wrote:

no problem there with my account. last week can talk to 20 minutes , then lost the service, today not even one word hello

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If you need Help you need to Provide Details as to what the issue is.

[kselmak]

Can you borrow somebody's phone to test it

What area are you in

I wander if there are any technical issues

[popping]

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@kateyyj wrote:

no problem there with my account. last week can talk to 20 minutes , then lost the service, today not even one word hello

---

Are you on a plan with limited talk minutes?

If yes, check for the minutes usage line on your overview page after login.

The following is the usage line on my $15 plan with 100 outgoing minutes and I used 72 minutes.  You used all your minutes if you don't see the usage line.

• Data & Add-Ons	Amount Used
  100 Minutes Canada-Wide Talk	72  /  100 MIN

[kateyyj]

no problem there with my account. last week can talk to 20 minutes , then lost the service, today not even one word hello

[kateyyj]

not looking to buy a new phone,lol

[kateyyj]

no had it long time  ,plan started in july

[will13am]

@kateyyj, are you able to login and check the status of your account.  I would start there first.  Without additional information on the account, it is difficult to suggest focused solutions. 

[GinYVR]

@kateyyjI suggest you swap your SIM card into another phone to see if the problem persists. Phone antennas are active and do have a life span.

[Triguy]

Have you restarted your phone ?  If you are still having problems then submit a ticket by clicking on the bottom right.