12-13-2023 11:42 AM - last edited on 12-13-2023 11:43 AM by computergeek541
Hi there, I'm trying to reactivate my number xxxxxxx. Can you please look into this as the final page of the activation steps on the app says "subscription not activated" and I've tried to start the process over but it's not allowing me to. After 2 hours of trying to phone telus and public mobile, I found out that telus needed my previous employer to release my number to them so that step was done last night. Hoping that solves the problem, can you see if my subscription can be set up again?
12-13-2023 01:27 PM
I've tried that already - been trying since last night. Takes me right back to the same page with the title "subscription not activated" and then I can't do anything to restart or try the process over again. I've submitted a ticket as you suggested.
12-13-2023 12:08 PM
@CF2023 You can submit ticket with support
send a private message To CS_Agents
⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
12-13-2023 12:04 PM
HI @CF2023
are you activating eSIM?
try to logout from the app, wait 5 mins and log back in
If same, please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437