putting money on my plan

[timpodwinski]

I am not looking for help, thanks to all, I would like PM to correct this simple issue so we don't have to keep dealing with it, simple.

[JoyLuck]

@Emely_leclaire 

Here is a help article on paying: https://www.publicmobile.ca/en/bc/get-help/articles?category=paying-for-your-service&subcategory=how...

If you know her self service email and pw you can pay by vouchers or credit card in self service or have your daughter enter the information. 

If the credit card is already on the account your daughter can dial 611 from the phone or you can call 1 855 4PUBLIC.

You can also pay using vouchers.

[fdrcamb519]

@Emely_leclaire 

this is a public forum edit this by clicking 3 dots like on picture and remove phone #

 

[JoyLuck]

@Emely_leclaire 

Please choose 3 vertical dots in your post and edit out phone number. This is a public forum.

[Emely_leclaire]

I want to put money on my daughter account

[Emely_leclaire]

I want to put money on this phone # xxxxxxxxxxxxxx for worth $40.00

edited by computergeek541: phone number removed

[totalUser]

@timpodwinski 

We are users like you, there is nothing we can do

You could send message to moderators about it and alan_k or pretty much anybody that has PM or MOD by their nickname. Hopefully they pay more attention if we keep asking.

Most of people don't have this issue. The bug was identified with downgrading at renewal, but it's still outstanding. Would be nice to identify more bug instances so at least we know what to expect.

Not all the issues are due to pm, the bank can decline it for any hiccup between the two systems

[gblackma]

@timpodwinski  Click on the green questionmark in the white circle at the bottom right of your screen.  This connects to the autobot Simon.  Type moderator and follow the prompts to get to one (CLICK on "Account specific question" and  "No I want a human" and "Submit a ticket Click me!")
Once connected, you will be asked to log in again with your community user name and password.  Please do, this allows you to continue and send your message.
Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent. Also keep an eye on the envelope, the mods answer will show up there. Once it does, you will be asked to verify your self service account, with your password and login. Doing so allows the process to continue.
If you need to, you can also enable email notification to receive a private message notification sent to your email. Go to your community account > my settings > PREFERENCES > Private Messenger > enable "Receive email notifications for new private messages" > Save

Stay safe 

[Staliger]

@timpodwinski You can leave your explanation of the issue and proposal to moderators so they could investigate it and improve the system by clicking on ? on bottom right of the page and following the steps.

[Naepalm]

@CS_Agent please contact @timpodwinski to resolve their issue.

@BearFBI there was a very long post earlier about it. 

Sorry we couldnt help. 

[Anonymous]

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@timpodwinski wrote:

I am not looking for help, thanks to all, I would like PM to correct this simple issue so we don't have to keep dealing with it, simple.

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I would say good luck with that. Things change at a snails pace around here. Some of this is on the retailer. Good luck with that too.

[gblackma]

@timpodwinski I found the easiest to add vouchers or with my autopay credit card was through the one time payment option in your self service account. 

I have added up to 3 vouchers simultaneously.  Stay safe. 

[BearFBI]

@timpodwinski What issue were you dealing with ?