provides wrong info

[joan90]

I just subscribed with porting. I entered the wrong phone number, how can I cancel it and give the correct number? 

[joan90]

thanks for the number .  They asked me the number I put in, glad I remember what I entered wrong (got the last 2 digits reversed) and able to talk to someone 

all good 

[hTideGnow]

hi @joan90 

PM porting support team can help.  I have sent you the porting support team number.  Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.

And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway), please submit a ticket here using the same Community login credentials you are using now:   https://expert-messaging.publicmobile.ca/guest/chat/
          Once you started the Chat, type "Submit Ticket", then "Connect Agent", and it will ask you to login to open ticket
          (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email" or "Send Voice Message")     

Remember CS_agent will reply within 2 to 4 hours.  You will be notified via SMS/email or monitor here:
https://expert-messaging.publicmobile.ca

[hairbag1]

@joan90 

 Open ticket with PM using Expert Messaging...use this link ....

https://expert-messaging.publicmobile.ca/guest/chat/

 Use your Community account to login.  For 2FA, you might need to use email to receive if you cannot receive the text on the phone. 
 
PM will reply you via Expert Messaging   between 9AM-10PM EST (Mon-Sun)
for help with Expert Messaging, check here: https://publicmobile.ca/en/get-help/articles/expert-messaging 

[softech · Accepted solution]

@joan90 

You don't have to cancel the request, you just need to update the phone number 

There is a number to call to talk to live support,  they can assist.  I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) .  Check the envelope icon on top right.  Call them and get it fixed

But if you are unable to reach a live support with the phone number I sent you, please open ticket using Public Mobile Expert Messaging , Select Start a Chat to begin (You will need to use your current Community account to login to submit the ticket):
          https://expert-messaging.publicmobile.ca/guest/pre-chat
**You'll get email/sms alert when agent replies. or monitor here: https://expert-messaging.publicmobile.ca/message-centre