profile name change

[jsh4583]

I am having trouble with my payment as I have my profile name as Jen and it should be Jennifer.  how do I change this?

[slusagm]

For name, login My Account or App and change it on Profile page, or Account page on the App

For payment , wait 24 hours before your try again.  If you need to renew or resume service now and cannot wait, buy a voucher from Shoppers Drug Mart and load the voucher on My Account or App or dial *611

[hairbag1 · Accepted solution]

@jsh4583 

log in to your account using the app, tap Account > Manage Profile...there you can update the name on your account.