09-27-2022 03:03 PM
For some reason I can no longer send text messages to new contacts. Existing contact messages send fine and I can message a new contact if they message me first. I have two sim cards and it is the same on both. The error message is " Not sent, tap to try again" I can tap all day long and it never goes through. Any ideas what would cause this? Thanks in advance for your help.
09-28-2022 11:01 AM
Be aware of the effects that were listed. Just so you won't be surprised.
09-28-2022 10:58 AM
I have had the phone since December 2019. It is an android not an iphone.
I will try resetting network setting and see if that works. Thanks.
09-28-2022 10:56 AM
Will do this. Thanks.
09-28-2022 10:56 AM
Mine normally askes me what SIM card I want to use, I tried sending from both numbers and get the same message. I checked the permission and messages has permission to use my contacts.
09-28-2022 10:54 AM
android running android 10
it is a unihertz titan
i use google messages
I'll try clearing the cache
Thanks.
09-28-2022 10:38 AM
The bubbles are meant for the iphone question which we now know you don't have.
You don't need data or wifi to text. Do you have chat or rcs turned on in whatever texting app you're using?
09-28-2022 10:33 AM
android
i don't know what you mean by blue or green bubble?
texting to a s number
data is on
wifi is on
09-27-2022 08:25 PM
@caboog - are you using a 'new to you' iphone ?
Deregister the number on the iphone: https://selfsolve.apple.com/deregister-imessage/
Set up your phone number On your iPhone:
You may also try to perform a Reset of your device's Network Settings. This also resets Wi-Fi networks and passwords, cellular settings, VPN and APN settings, and connected Bluetooth devices that you've used before.
Iphone:
To Reset Network Settings, begin by opening the Settings app. Next, tap General -> Transfer or Reset iPhone -> Reset -> Reset Network Settings. and enter your passcode.
Your iPhone will reset network settings and restart itself.
android:
Find and tap Settings > System > Advanced > Reset options > Reset network settings.
09-27-2022 04:16 PM
open ticket with PM support and ask them to check it out.
At https://publicmobile.ca/chatbot.
Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket
have trouble with Chatbot: Private message CS_Agent
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
09-27-2022 03:11 PM
@caboog , even with 2 SIM cards, one is the default for each of talk, text and data. I would venture a guess that the SMS app may not have contact permission and so it is building its own contact list through incoming text. Check and update SMS app permissions as required.
09-27-2022 03:07 PM
HI@caboog
are you on Android?. what make and model?
and what OS you have?
I know some older Android messaging app has that problem
Try to clear cache first
If fails, try to download another messaging app and test again
09-27-2022 03:05 PM
iPhone?
iMessage?
Text.
Blue bubble?
Green bubble?
texting to s number or email address?
data on?
wifi on?