yesterday
I have set up preauthorized payment since I hooked my phone up about 5 months ago. All was well until today when my billing cycle was due and the funds weren’t in my account. Now my service is on hold. I have the funds and I want to pay it but don’t know how to force them to take that money. What do I do to pay? I want my phone and data back.
Solved! Go to Solution.
yesterday
Thank you! I found the button and my service is now working!
yesterday
I don’t see a pay and resume service button. That would be ideal. Is that on the app?
yesterday
you need to make a manual payment to resume service
Try
if same, you might need to pay by voucher for this month. Get one from Shoppers Drug Mart and then load the voucher into My Account first. After voucher is load, click Pay and Resume service to renew
yesterday
is the payment card still valid ? That's usually the problem. You can also go to Shell gas and get payment vouchers then dial 611 to add them for your plan renewal. Then deal with cc issue later.
yesterday
did you try to login My Account and click Pay and Resume services button? try that
if it fails, try download the PM app and use the app to do the same
if still cannot pay, it is best to save time by getting a voucher from stores like Shopper Drug mart. Then load the voucher to My Account and resume service that way