porting

[CMARIEG]

i need to get pm to send s new port request to shaw. how do i get pm to do thst?  they kerp sending ne here

[HALIMACS]

@CMARIEG 

Did you respond "YES" to the port authorization request text upon activation?

If not, to re-initiate the port, click here: https://urlshortner.tiia.ai/Lc9xk8

Then make sure to place your prior provider SIM card in device, await text for port authorization, reply "YES", then replace with your newly activated Public Mobile SIM card.

Reboot your device, and you should be good to go.

[Meow]

Try again 'transfer number'

[walker1]

@CMARIEG 

You can also do that by asking a Customer Support Agent to do that, by using the Chat Bot Simon to get a service ticket started first.

[softech · Accepted solution]

@CMARIEG 

There is a number to call to talk to live support,  they can re-trigger the process for you.  I will message the number to you via the Community inbox.  Check the envelope icon on top right.  Call them and get it fixed