porting phone number

[hamradio]

Public advised me that Rogers gave me a incorrect account number,which I sent to you. I now have a corrected account number to port my Rogers phone number. How do I send it to you. This is urgent 

[esjliv]

@hamradio 

OR, you can submit a ticket with Public Mobile representatives (CSA) to sort this out for you; click this link for issues with transfer/porting of phone numbers over to Public Mobile.

• Cell ports can take 2-3 hours. Use the previous provider's SIM card to receive the porting transfer text for approval, within 90 minutes, to port over to Public Mobile and to receive calls from until port is complete.
• Landline/voip ports can take 3+ days. Expect a mix of services on the landline and Public Mobile SIM card until port is complete.

When the incoming calls stop on the previous provider’s SIM card and/or landline/voip account, that is a good indication the port is complete.

See helpful info. here: https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection

[softech · Accepted solution]

@hamradio 

There is a number to call to talk to live support, you can provide the the correct info and they can re-trigger the process for you.  I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) .  Check the envelope icon on top right.  Call them and get it fixed