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porting number

Cheryl1958
Great Neighbour / Super Voisin

after porting my number and installing esim my phone isnt working iphone xr

2 REPLIES 2

Cheryl1958
Great Neighbour / Super Voisin

thanks for the reply but it seems the esim didnt install

 

Priority
Deputy Mayor / Adjoint au Maire

Go into Settings > Cellular > Locate the e-SIM > Turn it off and than reply YES to the Port Request if it's still been less than 90 mins, this way your guaranteed the request is approved from the correct SIM. 

Once it's approved, you can pop out your old SIM and turn the e-SIM Back on in Cellular Settings.

If it's been 90 mins or more, go into your Public Mobile App > Transfer Number > and Type in your number again, if the transfer expired it will let you resubmit another request, than follow the steps above again.

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