porting number out

[ioweyouone1]

trying to port my number out to another provider. they said it failed cause my PM number is not active anymore. but it is, today (may 10) is the last day of my active plan. please help me to port out my number today. 

[Phil_Adelphus]

@ioweyouone1   Hopefully support can help but it sounds like you may have timed it too close if today is your last day (bear in mind Public Mobile plans are 30 days) so I wonder if your renewal payment failed and therefore your number is suspended.  If that's the case you likely will have to renew your PM plan for another 30 days (and make sure to port out two or three days before next renewal to allow for glitches).

[ORNGNBLK]

A few ways. You can start with using the orange chat bubble but that’s is primarily for general assistance, most likely though you will need to chat with a CS_Agent, and can do so by clicking this direct link below. You can also dial #611 to check the status of your account. Keep in mind that agents will only reply between 9am-10 pm each day (or astern time) Best of luck

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[ioweyouone1]

the reason they gave was inactive number. how to contact support to ensure it’s active and allow my port out? 

[ORNGNBLK]

@ioweyouone1  If May 10 is your last day before renewal you should still be active and go to port out. Porting out errors are mainly caused by the intake /new carrier. You will have to check with them why they cannot accept the transfer.  Sometimes it’s a matter of them not accept your phone number to their system, or not opening your account properly. Either way, start with the new carrier, show them a screenshot of your active account/phone number if needed and let us know here if you solve the issue so others can find the answer on here if they find themselves in a similar position. Hope this helps