porting number from koodo prepaid

[devotiby]

Hi,

I want to port my koodo prepaid number over to my pm sim. Messaged the mod team 4 times over the last 4 days but no response. Am I supposed to contact someone else?

[popping]

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@devotiby wrote:

Hi,

I want to port my koodo prepaid number over to my pm sim. Messaged the mod team 4 times over the last 4 days but no response. Am I supposed to contact someone else?

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Send moderator another private message as you had waited long enough.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

I sent a private message to moderator two days ago and I got help this morning (42 hours after I sent my private message for support).

[Jeremy135]

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 Is the link try again, mine took a few days to fully switch over when I went from bell to public 

[Anonymous]

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@devotiby wrote:

Yes thats who I've messaging for the last five days. Does this usually take this long to get a response?

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Unfortunately these days yes. But once you're in and settled it would only be on rare circumstances that you would need them again.

[devotiby]

Yes thats who I've messaging for the last five days. Does this usually take this long to get a response?

[Triguy]

• If you are transferring from a Koodo prepaid plan you will need to select a new number at activation, create a Community account, and then send a private message to our Moderator Team here to complete the transfer to Public Mobile.

Here is more info about porting.

https://www.publicmobile.ca/en/on/get-help/articles/choose-your-phone-number

You may need to message a moderator again.  It can take 48-72 hours for a response.

[computergeek541]

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@devotiby wrote:

Hi,

I want to port my koodo prepaid number over to my pm sim. Messaged the mod team 4 times over the last 4 days but no response. Am I supposed to contact someone else?

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Was it the username Moderator_Team?  A link to contact them is here:  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

That is the only way to contact customer service. Hopefully, they get to you soon.