12-17-2021 08:09 PM - edited 01-04-2022 04:55 AM
Hello...
so I did everything it says as follows, activated with new number first, then requesting the port # from PC mobile to the moderator, got the ticket number
↓↓↓↓↓↓↓↓↓
If you wish to transfer an existing numbering from Koodo Prepaid or PC Mobile, you will need to first complete your activation with a new number, then reach out to our Customer Support Agents here in order to transfer your existing number to Public Mobile.
how long should I wait to follow up with another attempt to do this? so far, no port is happening...
Just would like to know how long I should wait... Can anybody share their experience?
Solved! Go to Solution.
12-19-2021 05:12 PM
OK, @ShawnC13, I respect your role here.
However, my post now makes no sense whatsoever.
May I recommend replacing it with a phrase such as "Removed TELUS porting number from Public Forum" so there's greater clarity as to the intent/messaging of my initial post.
Thank you.
12-19-2021 05:04 PM
@Anonymous wrote:I think it's a ridiculous rule when the number is everywhere in the wild (and here as you say).
I think it's overbearing of Oracles to remove it from posts. iirc the company did a sweep a while ago and got rid of a bunch of posts. Fine. Their site. But it's still dumb.
Why is it overbearing if I am just doing what was asked by PM?
* I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *
12-19-2021 05:02 PM
@HALIMACS wrote:
@HALIMACS wrote:
That's completely unacceptable.
Please do not post phone numbers in the forum.
Please report back whether they advised it was the correct action for you to take and whether they were able to remedy the situation.
That kind of feedback would be most useful.
Edited by ShawnC: @HALIMACS please do not post that number in the forum.
So Public Mobile staff have categorically said this? Or is it simply a practice?
Curiously, when searching the said phone number, there are 80 separate results which currently contain that number. Can you advise why mine is being amended (perhaps targeted - gee, i hope not), yet all those others are being permitted to remain live on the forum?
Also, when I was 'new' to this Community, and I called the number, the staff on the other end explicitly said it was "totally fine" to provide this number to folks having porting issues.
So.... can you see my confusion here?
Yes, PM staff have said that the number is not to be posted in the community. I know a while ago a CSA was tasked with removing posts with the number in it. I guess it is time for them to do the at again. Oracles can't be here all the time and see every post, but when I see it I will edit out the number and remind the member not to post in the community.
* I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *
12-19-2021 05:01 PM
I think it's a ridiculous rule when the number is everywhere in the wild (and here as you say).
I think it's overbearing of Oracles to remove it from posts. iirc the company did a sweep a while ago and got rid of a bunch of posts. Fine. Their site. But it's still dumb.
12-19-2021 05:01 PM
@HALIMACS wrote:
@HALIMACS wrote:
That's completely unacceptable.
Please do not post phone numbers in the forum.
Please report back whether they advised it was the correct action for you to take and whether they were able to remedy the situation.
That kind of feedback would be most useful.
Edited by ShawnC: @HALIMACS please do not post that number in the forum.
So Public Mobile staff have categorically said this? Or is it simply a practice?
Curiously, when searching the said phone number, there are 80 separate results which currently contain that number. Can you advise why mine is being amended (perhaps targeted - gee, i hope not), yet all those others are being permitted to remain live on the forum?
Also, when I was 'new' to this Community, and I called the number, the staff on the other end explicitly said it was "totally fine" to provide this number to folks having porting issues.
So.... can you see my confusion here?
My guess is it's a policy they were told to enforce here, probably because of fears of prices going up and the like, i doubt you'll get a transparent answer.
12-19-2021 04:58 PM
@HALIMACS wrote:
That's completely unacceptable.
Please do not post phone numbers in the forum.
Please report back whether they advised it was the correct action for you to take and whether they were able to remedy the situation.
That kind of feedback would be most useful.
Edited by ShawnC: @HALIMACS please do not post that number in the forum.
So Public Mobile staff have categorically said this? Or is it simply a practice?
Curiously, when searching the said phone number, there are 80 separate results which currently contain that number. Can you advise why mine is being amended (perhaps targeted - gee, i hope not), yet all those others are being permitted to remain live on the forum?
Also, when I was 'new' to this Community, and I called the number, the staff on the other end explicitly said it was "totally fine" to provide this number to folks having porting issues.
So.... can you see my confusion here?
12-19-2021 04:37 PM
We are to use the CSA's as the primary support for Public Mobile
* I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *
12-19-2021 04:30 PM
That's great to hear and I am happy the number provided by @HALIMACS enabled you to finally complete your port. However I am surprised as it seems to contradict pm's own information on porting from pc mobile.
Can you confirm that the porting department can now complete a port from pc mobile with or without the assistance of a CSA?
12-19-2021 04:10 PM
12-19-2021 04:07 PM - edited 12-19-2021 05:20 PM
Thank you so much everyone for your replies.
I was able to finally get my number ported after calling # suggested above. I have to basically repeat the whole process on the phone, giving all necessary info to port number... after so many times put on hold, confirming the info for a couple of times (my account was not found in the PC mobile for some reason...strange the plan was still active at the time) anyhow, after a good few times back and forth, I was finally able to receive porting authorization text to my PC mobile #, replied YES, and VOILA, my # is ported successfully!!! Whoever in the porting department I was talking to was very helpful and patient with me, and assured the porting will be done today.
Thanks again for helping me out! really appreciate all your kindness!
Without the number (now removed unfortunately)... my porting may not have happened...
before I made this posting, I have searched and searched, and read all that mentioned the trouble porting from PC mobile... but none has mentioned that miracle # that made my port possible.
12-19-2021 02:20 PM
Open a new ticket ASAP if you dont get a reply within an hour post here again or private message me and we can inquire on your behalf of why you are not getting a response.
PC Mobile is like koodo prepaid so the porting department cannot help the OP. Only a CSA can complete the number transfer.
12-19-2021 11:41 AM - edited 12-19-2021 08:26 PM
That's completely unacceptable.
Please do not post phone numbers in the forum.
(EDIT - for reference, the number above that was subsequently removed was the porting helpline number)
Please report back whether they advised it was the correct action for you to take and whether they were able to remedy the situation.
That kind of feedback would be most useful.
Edited by ShawnC: @HALIMACS please do not post that number in the forum.
12-19-2021 11:37 AM
So it has been a couple of days now... nothing has happened, no reply from MODS, text to PC mobile, no porting number happening, both public mobile with new # and my PC mobile # are working... can call and text no problem...
not sure what to do at this point... send another ticket again? or contact MODS directly like you suggested here.
12-17-2021 09:25 PM
You should have a reply within an hour from a CSA. At that point they can initiate the number transfer and you then need to be aware of whether or not you will also need to reply to the PAT (porting authorization text) within 90 minutes of receiving it. Once authorization is confirmed your number transfer will be completed shortly thereafter by the CSA.
12-17-2021 08:47 PM - edited 12-17-2021 09:32 PM
@yukochima wrote:Hello...
so I did everything it says as follows, activated with new number first, then requesting the port # from PC mobile to the moderator, got the ticket number
↓↓↓↓↓↓↓↓↓
If you wish to transfer an existing numbering from Koodo Prepaid or PC Mobile, you will need to first complete your activation with a new number, then reach out to our Customer Support Agents here in order to transfer your existing number to Public Mobile.
how long should I wait to follow up with another attempt to do this? so far, no port is happening...
Just would like to know how long I should wait... Can anybody share their experience?
@yukochima cell phone ports should only take 2-3 hours. Have you tried the PM SIM card in the phone to see if you have any services?
Remember to reboot the phone with the PM SIM inside.
Did you have you PC SIM in your phone to accept the port transfer request ?
If you missed it, then submit another ticket, here:
12-17-2021 08:27 PM
@yukochima you don't need to open another ticket.. cos you already opened one 🙂
how long you have opened the porting ticket?
12-17-2021 08:26 PM
no message in the private message so far. just the one I sent to MODS with ticket ID
12-17-2021 08:12 PM
12-17-2021 08:11 PM
if you stuck with Transferring your old Phone Number, or is not complete processing
Here’s how to contact Customer Support Agent by CS_Agent,
Good Luck and your welcome to Public Mobile
you will be very happy...with a Fabulous Service.