porting failed and cannot leave a ticket

[salmanparacha12]

@CS_Agenti failed portig my number out to public .  my phone number is xxx-xxx-xxxx

Edit:  Personal information redacted by will13am.

[CSA_PM]

you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage         

[Frank52]

Which step are you stuck on?

You can review this article to help you throughout the process. 

https://publicmobile.ca/en/get-help/articles/transfer-your-number

As previous people have mentioned, if you have followed the necessary steps and you are still stuck, you can reach out to Customer Service with the link they provided. 

[salmanparacha12]

porting to Public from chatr

[will13am]

---

@salmanparacha12 wrote:

can we just cancel and refund my money, i dont want public anymore. its too tough to navigate

---

This is a prepaid service with no refund option.  

[will13am]

Porting is a process led by the receiving carrier brand.  All that is needed on the Public Mobile end is the account being active at the time of the number port.  Please contact the new carrier to assist with number porting problems. 

[hTideGnow]

@  or @salmanparacha12 why your name has no name?

there is no need to cancel, PM agent can help. But if you want to cancel, the step is the same , submit a ticket and ask 

you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[salmanparacha12]

can we just cancel and refund my money, i dont want public anymore. its too tough to navigate