08-08-2019 11:45 PM - edited 01-05-2022 08:31 AM
I need to switch my Koodo number to Public Mobile
Solved! Go to Solution.
08-09-2019 12:16 AM - edited 08-09-2019 06:33 PM
Activate you SIM with a new number.
After your new SIM is working, port your number from your Public Mobile account https://www.publicmobile.ca/en/qc/get-help/articles/change-your-phone-numberDon't ask Koodo to cancel your phone before your number is ported to Public Mobile. Your Koodo plan should be cancel with port request.
If your number is not ported after one day, ask Moderator_Team to help https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Public Mobile Moderator Team: https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/The-Public-Mobile-Moderator-Team/ta-p/...
08-08-2019 11:50 PM
Just to clarify, the number being ported is with Koodo prepaid? If so, contact the moderator team as already recommended. If it is with Koodo postpaid, then use self serve account.
08-08-2019 11:46 PM - edited 08-08-2019 11:47 PM
@warrenmann wrote:I need to switch my Koodo number to Public Mobile
Please contact the @CS_Agent only they have that ability (response time is anywhere from 48 to 72 hours) , welcome btw
