plan was upgraded yesterday, still have no minutes left

[loggerman]

Hi, we upgraded a plan yesterday and added $50 to our account, but our minutes are still at zero. This is problematic, especially if our calls are urgent. Any ideas?

Thanks, AB

[loggerman · Accepted solution]

Hi, we finally got it straightened out with a rep. As I explained, we did everything correctly, according to the screen prompts, so I think perhaps there was some kind of database glitch.

As a database programmer, I have seen that happen before.

Tks, AB

[popping]

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@loggerman wrote:

Yes, thanks for your help.  it was an immediate plan change, but we'll try rebooting phone.

Tks, AB

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Did you change plan or renew your current plan?

You can change your plan using self-serve online.  But you need  CS_Agent to help you to renew your current plan.

[esjliv]

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@loggerman wrote:

Hi, we upgraded a plan yesterday and added $50 to our account, but our minutes are still at zero. This is problematic, especially if our calls are urgent. Any ideas?

Thanks, AB

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@loggerman 

Since you changed your plan to be immediate, do you also see the new plan listed on your Self Serve account?

IF not, log out of your Self Serve, then open a tab in incognito mode. Do you see the new plan?

Also, ensure your status says ACTIVE. IF not, hit the resume/reactivate option.

If rebooting doesn't start your service, also try toggling into airplane mode, than back to regular mode.

You could try a reset of your network settings also, perhaps this will ping the Network to reflect the change you made.

[Anonymous]

 @loggerman : Maybe post a screenshot of your overview page? Blank out personal info of course.

[loggerman]

Yes, thanks for your help.  it was an immediate plan change, but we'll try rebooting phone.

Tks, AB

[NDesai]

@loggerman Did you change your plan with option to change immediately or change on next renewal. If you did it immediately, check your payment history and see if payments went through for the new plan. 

[Anonymous]

 @loggerman : Did you schedule the plan change for your next renewal? Did you do an immediate plan change? Just adding money doesn't do anything until you use it or the renewal happens.

[Anonymous]

@loggerman 

try Rebooting your phone

what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

go sign in to Self-Serve, to review your account, if you found at Available Funds: $ ? has the amount left,
and Explain your issue to Contact Customer Support Agent by CS_Agent ,
they can solve your issue, they are nice Service Team they will help you 100%.

Here’s How To Contact Customer Support Agent by CS_Agent, and Submit a Ticket 

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link,to get started.

• or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,
• You’ll need to be logged in to your Community account for the link to work.

• please include in your message,
  
• your account number, 
  
• your phone number,
• your account 4 digit pin,
• your Email address,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
  Check your private message inbox (click on the envelope top right of your screen)

         Good Luck....