plan switch

[jasonwein]

I received an offer from another carrier that is a better deal than I currently have with PM. I would like to stay with PM as a very long term customer. I see that you have a current offer that is very close to what the competitor is offering (Boxing Week $29 for 30GB@4Gspeed) but it says it is only available for new customers - but there are reports of existing customers getting this same deal. Can you make the switch on my account to this new offer?

[mrsblondee]

Over a few days. When one denied my request, I waited a bit to reach out again and got a different agent. I think it was the 3rd try that worked. 

[Cloudyday]

what do you mean "a few times" - like contacting them on separate days? or just some back and forth with them in one sitting?

[mrsblondee]

I had success getting a Boxing Day deal after contacting agents a few times. Try your luck before switching. 

[Phil_Adelphus]

@jasonwein   You can try your luck with customer service by sending them a private message using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

An agent will reply at the envelope icon top right of this page, or if no envelope then tap your avatar for Messages.

You would also need to take into account the discounts/points you get with PM.

[kb_mv]

@jasonwein We are just customers here like you. You will need to contact CS direct at the link below. Include a screenshot of the competition's offer. They just might say yes. Let us know how you make out.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Handy1]

@jasonwein  We are just customers like you here trying to help . Please submit ticket with support and ask 

send  a  private message   To CS_Agents

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                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437