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plan expired

mazieriver2
Great Neighbour / Super Voisin

My plan is expired because I forgot to update with my current visa card, It was suppose to renew today.(july 4th 2022)  I went into my account and replaced with new visa . My current plan is $50   which was suppose to renew today,  but it's still saying my plan is expired.  My daughters and husbands accounts have the same issue.

1 ACCEPTED SOLUTION

Accepted Solutions
7 REPLIES 7

dust2dust
Town Hero / Héro de la Ville

You now need to make a manual payment. Use the other amount option, not amount due.

RossN
Mayor / Maire

@mazieriver2 hi if you just replaced your card you may need to make a manual payment if your plan says supended look for a reactivate button and press it to resume service reboot phone 

hairbag1
Mayor / Maire

hairbag1_0-1656965531813.jpeg

 

mazieriver2
Great Neighbour / Super Voisin

ok I will try that

hTideGnow
Mayor / Maire

Hi @mazieriver2   you added the new credit card successfully?

 

Autopay way will not try again even you added new card.  You have to go and pay manually.  Please try to use the option "Other.." and  do not try to use "Amount Due".  "Amount Due" has problem often

 

dust2dust
Town Hero / Héro de la Ville

@hTideGnow wrote:

Hi @mazieriver2   you added the new credit card successfully?

 

Autopay way NOT try again even you added new card.  You have to go and pay manually.  Please try to use the option "Other.." and  do not try to use "Amount Due".  "Amount Due" has problem often

 


To avoid confusion-

Thanks @dust2dust 

 

 

updated