plan expired

[volverse]

Hi there, Two days ago I've changed my plan from 25$ to 10$ as that was my balance on my account. The day after my account has been suspended. I toped up via credit card for amount 10$ - nothing has changed. I bought voucher as well so I toped up another 28$. Right now I have 38$ balance and my account is still suspended and the pop up: " plan expired". How can I fix this? Thanks!

[Anonymous]

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@wilts wrote:

Best thing to do is contact a moderator: 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Only available till 9pm I believe however they will help you resolve this.

I am not a mod I cannot help you.  Copy and paste the above link to send a private message.

Wilts

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Yeah uh that's 9pm eastern and you posted at around 10 to 10 ET.

Yes, try the lost/stolen trick and then even the add another $1 trick. Although the fact that you've added even more may preclude the need for trying the other $1.

[wilts]

Best thing to do is contact a moderator: 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Only available till 9pm I believe however they will help you resolve this.

I am not a mod I cannot help you.  Copy and paste the above link to send a private message.

Wilts

[srlawren]

@volverse this is a common issue that happens when people are downgrading their plans, for whatever reason.  The workaround @Anonymous mentioned typically resolves it.  If not, you will need to send a private message to the moderator team for assistance.  You can learn how by reading this knowledge base article:  https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/How-to-Get-Help/ta-p/251745

[Anonymous]

Then go ahead ad try the trick.  Might work...

[volverse]

@AnonymousI can see the current plan, the one that supposed to work right now, not the old one

[Anonymous]

@volverse, When you log into your self server, what is the plan that you see?  Is it the old plan or the new one. If it is the new one, you can try the lost / unlost trick.  It might re-activate your plan.  Go into self serve, report your phone as lost.  Log out, wait a few minutes, and then log in and mark it as no longer lost (I'm not sure what the actual wording is).  Then restart your phone.  This often forces the system to reset.