12-17-2016 09:21 AM - edited 01-05-2022 01:21 AM
I think a mod changed my plan to the wrong plan, at least thats what its showing under my plan detailes. I did not sign up for a 19 dollar plan
I should be under the 120 dollar 12 gig 3 month plan.
When i look into my account under ACCOUNT STATUS then click PLAN DETAILS it only lists 19 dollar province wide talk and not the 120 dollar 12 gig 3month promo.....is that suppose to be that way??? my service is working just dont want any confusion when im renewing in a couple of months.
Under account status though it does list the 120 dollar 12 gig plan.
Anyone else have this issue...if it is an issue.
Heres a pick of my plan details
12-17-2016 10:48 AM
Hi @jimm!
Since your service is functional, its safe to say that this is a display glitch in selferve. I noticed in the screenshot that the next payment date as well as the amount due are correctly aligned to the promo plan.
However, this is certainly worth reporting to the mods for a correction. Can @Tony_T take a look? Thanks.
12-17-2016 09:58 AM
@david_l expired means that this promotional plan not available anymore (promotion expired). And as per the problems with 120 $ promo plan please send a private message to one of the moderators to fix the incorrect info in your self serve account. The backlog is still there but it looks like mods answering faster and there are more of them supporting the customers now. Good luck.
12-17-2016 09:41 AM
Must be... my plan details for the promo plan:
Although I have no idea what "expired" means.
12-17-2016 09:35 AM