06-10-2023 11:09 AM
i dont know my pin and i want to top up my account. is suspened
Solved! Go to Solution.
06-10-2023 11:48 AM
@kellisha2 - fyi, you don't need your 4 digit account PIN, if you can log into My Account. You can load funds through My Account.
Also, you can reset your 4 digit PIN in My Account too, under the profile section. So when you get a chance, get your My Account login credentials sorted out for management of your plan.
06-10-2023 11:45 AM
thank you
06-10-2023 11:21 AM
@kellisha2 you can update your account PIN on My Accoun, but likely you cannot do so with your account being suspended now
Can you login to My Acocunt on a phone or app and make a manual payment that way?
If you have trouble logging in because you cannot receive 2FA code on your phone, you can ask the system to send the code to your email. At the 2FA screens, click Resend code and then Send email
06-10-2023 11:17 AM
ok thank you very much
06-10-2023 11:15 AM - edited 06-10-2023 11:19 AM
You can login to your account and you can change your PIN in the Profile section but have the 2FA code sent to your email by clicking on Resend Code. There will be an option to send the code by text, email or call.
06-10-2023 11:10 AM
Can you log in to your account? If not then buy a voucher from lots of stores or online and dial 611 to enter it. Or use the real time payments method in a few stores.