phone payment

[aza123]

my plan was 25 dollars each month and when i use my payment voucher it says i have to add more

[NDesai]

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@aza123wrote:

$28 Canada-wide Talk + Text thats my plan and it says that i have 45  available funds and 45 balance.

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Clearly you have enough funds to cover your plan cost. I suggest to send a private message to the Moderator_Team with your account info. They will take a look into your account and see what's wrong. 

[aza123]

$28 Canada-wide Talk + Text thats my plan and it says that i have 45  available funds and 45 balance.

[NDesai]

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@aza123wrote:

it says to pay 10 dollar more now

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Well, the system should not ask for more unless you are on a different $35 plan. What's the exact plan are you on? Do you see the $25 voucher added under Available Balance? 

[aza123]

it says to pay 10 dollar more now

[aza123]

im on a 30 day plan

[NDesai]

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@Samianauman@  wrote:

It' 25 plus tax. If u only adding 25 dollar then u need to top up bit more 

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No, taxes are prepaid when you get the voucher. So the voucher amount is 1:1 with the self-serve amount. 

@aza123 Are you on a 30 days plan or 90 days? How much more the system is asking to pay?

[Samianauman]

It' 25 plus tax. If u only adding 25 dollar then u need to top up bit more