phone not detecting sim
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11-18-2017 04:42 PM - edited 01-04-2022 02:58 PM
hello, i recently activated my phone and was wondering why my phone isnt detecting my sim anymore
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12-10-2017 07:12 PM
Same model phone as your friends?
What phone do you have?
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12-10-2017 03:01 PM - edited 12-10-2017 03:03 PM
@nalie4 wrote:it works on my friends phone perfectly fine but my phone refuses to detect it
@nalie4 I'm afraid that means you must get a new phone, or it is not actually unlocked.
The last thing to try would be a factory reset; just be sure to backup all your data first. http://www.hardreset.info/devices/samsung/samsung-g386w-galaxy-core-lte/
If this is the situation: phone works with Virgin/Bell SIM but not with activate PM SIM. Then, the unlock has failed.
>>> ALERT: I am not a CSA. Je ne suis pas un Agent du soutien à la clientèle.
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12-10-2017 02:00 PM - edited 12-10-2017 02:01 PM
it works on my friends phone perfectly fine but my phone refuses to detect it
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12-08-2017 10:06 AM
Any chance you got something on the contacts of the sim when swapping it?
Something you could try would be
- Turn off the device and remove the SIM card
- Blow away or use a dry soft cloth to remove any dust/dirt/lint inside the battery compartment and around the SIM card slot. ...
- Gently wipe the gold SIM card contacts with a soft cloth to remove any dust or oils.
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11-27-2017 01:47 PM
Which phone do you have?
Were you able to try another sim in the phone?
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11-21-2017 12:24 AM
it's unlocked I unlocked it with the code virign provided me
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11-20-2017 09:06 PM
@nalie4 Based on https://willmyphonework.net your phone should work on PM; everywhere on 3G, but only some locations for LTE.
Unless you paid Virgin to unlock the phone it is still locked to them. It cannot be used on PM until it is unlocked. The best test would be to try the PM SIM in a friend's phone you know for sure is unlocked.
>>> ALERT: I am not a CSA. Je ne suis pas un Agent du soutien à la clientèle.
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11-20-2017 04:37 PM
It's a virgin mobile lte sm-g386w, my old sim card works fine and the issue came up after I tried activating my phone on public mobiles website.
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11-19-2017 09:19 PM
@nalie4 I believe phone messages for unlocked phones with a SIM installed are:
Flip phone: No Network
iPhone: No Service
Android: Emergency Calls or Unregistered SIM
It does suggest you need a replacement SIM or you have a locked phone. Where did you get it? What is make/model?
>>> ALERT: I am not a CSA. Je ne suis pas un Agent du soutien à la clientèle.
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11-19-2017 07:06 PM
Put another sim card in the phone, active or not, and see if the phone detects the sim. If it does, the public sim could be defective. If it doesn't, the phone sim reader may be defective.
Does the public sim work in another phone?
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11-19-2017 01:35 AM
It's in the phone but my phone is stating that there is no sim card
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11-18-2017 07:33 PM
@nalie4, please clarify exactly the behaviour. If the phone is not detecting the SIM card, it will display no SIM card even when there is one in the SIM slot. Is that happening? Alternatively, if the SIM card was not activated properly, then it shows no network connection. Could this be the problem?
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11-18-2017 06:09 PM
If it still doesn’t work, maybe faulty SIM?
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11-18-2017 04:46 PM
Is your phone unlocked or locked to Telus/Koodo? If yes, try rebooting your phone or try turning air plane mode on/off.
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